Privacy Policy

Introduction

Information We Collect

We may collect information that you choose to provide directly to us, as well as limited technical information collected automatically when you use the website.

Information You Provide

We may collect information when you submit a form, send an inquiry, subscribe to updates, upload files, or contact us by email, phone, WhatsApp, or other communication channels. This information may include:

• name
• company name
• job title if provided
• email address
• phone number or WhatsApp number
• country or region
• website or company profile if provided
• inquiry type & product interest
• project details & product specifications
• drawings or uploaded files
• target market & order quantity
• packing requirements & message content

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, or similar technologies. This may include:

• IP address & approximate location
• browser type & device type
• operating system
• pages visited & referring website
• time spent on pages
• interaction with website forms or pages

How We Use Your Information

We use collected information for business communication, website operation, inquiry handling, and service improvement. We may use your information to:

• respond to product inquiries and review OEM or private-label requests
• review wholesale or project supply requirements
• provide quotations or product information
• communicate about samples, specifications, packing, or order details
• process uploaded drawings, product photos, or specification files
• send requested updates or subscription emails
• improve website content and user experience
• understand which pages or topics are useful to visitors
• prevent spam, fraud, misuse, or unauthorized access
• comply with legal or business record requirements

We do not use inquiry information to create unrelated consumer profiles.

Legal Basis for Processing

Where applicable, we may process personal information based on one or more of the following legal bases:

• your consent, such as when you subscribe to updates or submit a form
• legitimate business interests, such as responding to B2B inquiries, improving website performance, and preventing misuse
• performance of a contract or pre-contract communication, such as reviewing quotations, samples, or order requirements
• compliance with legal obligations, where required by applicable law

If you are located in a region where specific privacy laws apply, your rights may depend on your location and the type of information involved.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behavior, improve content, and measure website performance. Cookies may be used for:

• remembering website preferences
• improving website functionality
• analyzing page traffic
• understanding how visitors find and use the website
• preventing spam or security risks
• supporting marketing or remarketing activities if enabled

Analytics tools may collect aggregated or pseudonymous information about website visits and user interactions. If Matrix Sink uses third-party analytics, advertising, heatmap, CRM, email marketing, or form tools, those providers may process limited information according to their own privacy policies and service terms.

File Uploads and Inquiry Materials

If you upload drawings, product photos, specifications, packing requirements, or other project files through our website, we use those materials only to review your inquiry, product requirement, OEM request, quotation, sample review, or project supply need.

Uploaded files may be shared internally with relevant sales, engineering, production, QC, or packing team members for review.

Please do not upload confidential, sensitive, or legally restricted materials unless you are authorized to share them.

How We Share Information

We do not sell personal information submitted through our website.

We may share information only when necessary for business operation, inquiry handling, website services, or legal requirements. We may share limited information with:

• website hosting providers
• form and email service providers
• CRM or customer communication tools
• analytics providers
• logistics or shipping partners when related to orders
• production, QC, or packing teams for inquiry review
• professional advisors where necessary
• authorities if required by law

Any third-party service provider should only access information needed to perform its service.

Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on inquiry status, quotation or sample review, order communication, project duration, business relationship, legal or accounting requirements, dispute or compliance needs.

If you request deletion of your information, we will review the request according to applicable law and business record requirements.

International Data Transfers

Matrix Sink works with international visitors and B2B buyers. Information submitted through this website may be processed, stored, or accessed in countries or regions different from your location, depending on website hosting, email systems, service providers, and business operations.

Where required, Matrix Sink will take reasonable steps to protect information transferred internationally according to applicable privacy requirements.

How We Protect Information

We take reasonable administrative, technical, and organizational measures to protect information submitted through this website from unauthorized access, misuse, loss, or disclosure.

These measures may include secure website hosting, access controls, limited internal access, spam and security tools, encrypted communication where available, and regular website maintenance.

However, no method of online transmission or electronic storage is completely secure. Matrix Sink cannot guarantee absolute security of information submitted through the internet.

Your Privacy Choices

Depending on your location and applicable law, you may have choices regarding your information. You may:

• request access to information you submitted
• ask us to correct inaccurate information
• ask us to delete certain information
• unsubscribe from email updates
• request that we stop certain communications
• manage cookies through your browser settings
• withdraw consent where processing is based on consent

To make a privacy request, please contact us using the contact details listed below.

Your Rights

Depending on your country or region, you may have privacy rights under applicable data protection laws. For users in certain regions, these rights may include:

• the right to know what information is collected
• the right to access personal information
• the right to correct inaccurate information
• the right to delete certain information
• the right to restrict or object to certain processing
• the right to withdraw consent
• the right to data portability where applicable
• the right to opt out of certain sharing or marketing activities where applicable

Email Marketing and Subscriptions

If you subscribe to Matrix Sink updates, we may use your email address to send product guides, sourcing notes, manufacturing insights, company updates, or related B2B content.

You can unsubscribe at any time by using the unsubscribe link in the email or contacting us directly.

We do not send subscription emails unless you have submitted your email or otherwise requested communication.

Children’s Privacy

This website is intended for business users and B2B buyers. It is not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us so we can review and delete the information where appropriate.

Third-Party Links

This website may include links to third-party websites, social media pages, videos, platforms, or resources. These third-party sites have their own privacy policies and practices.

Matrix Sink is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

Matrix Sink may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date on this page.

Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.